Terms of service
The short version: the check is free and for your own number. If you pay, we file removal requests for you, and you get your money back if we don’t.
What Keepmehidden does
Keepmehidden is a service of Augment Inc. (“we”, “us”). It shows you the record a people-data lookup returns for your own phone number, and, if you buy a plan, sends requests on your behalf asking people-search and data-broker sites to delete your personal information and stop selling it.
The check
- You may check only a phone number that is yours. By entering a number you confirm it is, and you agree to receive one text message to verify it. Message and data rates may apply. Reply STOP to opt out, HELP for help.
- The result comes from a third-party data provider. It can be incomplete, out of date, or about someone who had the number before you. It is information, not a statement of fact about you.
- Keepmehidden is not a consumer reporting agency. You may not use the check, or anything it shows, to decide a person’s eligibility for credit, insurance, employment, housing, education or any other purpose covered by the Fair Credit Reporting Act, or to find, track or contact another person.
- We may limit how often a number or a connection can use the check.
Text messages
We send one text per verification request, and only when you ask for one by entering your number. Message frequency: one text per request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Questions: hello@keepmehidden.com.
Your authorisation
At checkout, a ticked box gives us permission to file removal requests for you; you can’t pay without it. It becomes effective only with the next step: right after you pay, we ask who to remove, and each person ticks a box that says:
“I authorise Augment Inc. (6113 Monte Cristo Ln, Plano, Texas 75024), which operates Keepmehidden, to act as my agent to ask data brokers and people-search sites to delete my personal information and to stop selling or sharing it, and to give them the details I have provided here only for that purpose.”
That makes us that person’s authorised agent for that purpose and nothing else. We file nothing for anyone until their box is ticked; if you never complete this step, ask for a refund and you’ll get one. You confirm that the details you give are accurate. Anyone can withdraw their authorisation at any time by writing to hello@keepmehidden.com.
Couple and Family plans. You can add people who give their own permission. A parent or guardian may give it for a child under 18. Each adult ticks their own box; you may not tick it for another adult. A Couple plan covers 2 people and a Family plan up to 4.
What we commit to
- We file removal requests covering the 50 sites on our list (34 requests per person, since some companies run several sites): the first batch within 24 hours of receiving your details, and the rest within 7 days. “Receiving your details” means the step right after payment, where you tell us who to remove and each person gives their authorisation; the time runs from the moment that step is finished. We email you as each request is sent.
- We email you a progress update within 7 days.
- On a monthly or yearly plan, we check those sites again at least every 30 days and file again if a listing returns.
What we can’t promise
Each site decides whether and how fast it acts on a request. Some require you to confirm directly by email or phone; when one does, we tell you how. Listings can come back. Removing listings cuts off one source of spam calls, texts and emails, so you should get fewer new ones over time, but we can’t guarantee how many fewer, and it does not reach data that was already sold. We don’t offer credit monitoring, identity-theft insurance or legal advice.
Price, renewal and cancelling
- The price is the one shown at checkout when you pay. Payment is taken by Stripe; the charge appears as KEEPMEHIDDEN.
- Free trial: every monthly and yearly plan bought at our checkout (keepmehidden.com/checkout) starts with 3 days free. You give your card at checkout and nothing is charged during the trial. When it ends, the plan’s regular price is charged and the plan renews automatically until you cancel. The checkout and your confirmation email give the date of the first charge. Cancel before that date and you pay nothing: online, with the cancel link in our emails or from your dashboard, or by emailing hello@keepmehidden.com.
- Plans bought through our scan page (keepmehidden.com/scan) have no free trial: the first payment is taken when you pay, and the plan renews automatically at the same price until you cancel. Their prices are shown on that page. While its countdown runs (5 minutes from when the plans first show), every plan there costs 20% less than its regular price, which is shown struck through beside it, and keeps that lower price on every renewal; after that, its regular price applies. A promotion code that checkout accepts lowers the price as the checkout shows.
- Monthly and yearly plans renew automatically until you cancel, at the regular price, or on our scan page at the price you paid. The renewal terms are shown next to the payment button and in your confirmation email.
- Cancel at any time online, with the cancel link in our emails or from your dashboard (log in with your phone number), or by emailing hello@keepmehidden.com; one line is enough. Cancelling stops future charges, and your plan runs to the end of the period you paid for.
Refunds
- If we don’t file the first batch within 24 hours of receiving your details, you get your money back.
- A few companies require a step only the person can do (answering identity questions, replying to an email they send you). We send you what’s needed; those requests are complete once you have done your part.
- 30-day money-back guarantee. Ask for a full refund, for any reason, within 30 days of paying, and you get one. Email hello@keepmehidden.com.
Other companies
People-search sites and other removal services are run by other companies under their own terms. We aren’t owned or endorsed by any of them. On the comparison page we may earn a commission when you buy another service through our links; the price you pay there is the provider’s own.
The rest
The service is provided as described here and without other warranties. To the extent the law allows, our liability to you is limited to what you paid us in the 12 months before the claim. These terms are governed by the laws of the State of Texas. Nothing on this site is legal advice.
Contact
hello@keepmehidden.com. Postal address: Augment Inc., 6113 Monte Cristo Ln, Plano, Texas 75024.